DeskCompiler

Feature-rich helpdesk for delivering smooth customer care and tech support

• Combines an help desk, user feedback and a wiki in a single website
• User security based on Google or Janrain Authentication
• Very hard to spam
• Wiki syntax for both support tickets and knowledge articles
• Ability to vote up/down new feature suggestions
• Customizable email notifications
• Powerful search feature
• Allow ticket creations and answers from email
• Tag-enabled for quick search
• Support custom states

DeskCompiler is Well Connected

Using DeskCompiler you can easily:

• Let your clients and your staff sign up using Janrain-powered modules such as Google, Facebook, Twitter, Yahoo, Linkedin and Paypal
• Import users data from License Manager App and match them with your support tickets
• Export your clients data into Google Spreadsheet and create business intelligence dashboards and financial reports

As you know, we loaded DeskCompiler with a bunch of very useful features to deliver quality support!

We also extended its possibilites by integrating it with several partners and their API…

But what if you want or need more features?

You can vote on and request new features and extensions in our Idea board … if other users like your suggestion, we will do our best to implement it quickly and for free! If on the other hand, you have highly specific needs or need a feature added in a hurry, please contact our professional services team. Write a detailed feature description request. We will be happy to come back to you, with a quote and a deadline to implement your request. Below are a few examples of customization works, we could do for you:

• Theme customization to fit your website’s CSS
• Add support for draft tickets
• Integration with the shopping cart of your choice
• Integration with the CRM application of your choice
• Integration with the accounting application of your choice

DeskCompiler

All-in-one solution for delivering smooth customer care:

DeskCompiler combines three key features:

• Helpdesk
• Knowledge Base
• Feedback

What are the benefit of combining these three features in a single web application?

• First, answering online questions from your customers has traditionally be handled by an Helpdesk tool.
• Second, costs go down -while satisfaction goes up when customers help themselves. This is why Knowledge Base has become so useful over the past few years.
• Last but not the least, getting User Feedback to know which new feature suggestions are in demand has become a must in any successful customer support strategy.

DeskCompiler

DeskCompiler has plenty of features to keep your customers happy!

Why? Because we have lots of bugs tracking features which would keep them happy while they code:

• No need to register. Simply use your Google, Twitter or Facebook account

• No need to login. Tickets can be answered via email

• Single interface to read tickets, ideas and documentation

• Multi-format files upload

• Tag-enabled

• Vote-enabled

• Powerful search feature

DeskCompiler

Installation cannot be easier

Deploying DeskCompiler on a live server is really fast and simple:

• Download your file
• Click to start the Installer
• Enter your Google App Engine credentials
• Press OK and Wait 30 seconds

That's it! your Helpdesk is deployed and is running on your Google App Engine account.

There is a Window, Mac and Linux version of the installer

You don't depend on a monthly subscription. The data is yours.

You may start answering questions from your clients now!

To learn more about Google Appengine.

DeskCompiler

Feel secure with Google App Engine!

DeskCompiler comes with a bunch of valuable hosting features provided by GAE:

• Instant server deployment

• Safe and secure data

• Automatic Backup

• Fully Scalable

• Free tier hosting

• Zero server management

DeskCompiler

All-in-one helpdesk solution to provide smooth customer support

If provide technical support to your clients, then you know how critical to your business success your customer support application is.
You want to choose the best solution, right from the start!

Mat, CEO of Pluginedge

Obviously, replacing your customer support application and most likely losing all tickets history while doing so, is very time consuming.
And you don't want to do this every six months...

Charles, CFO of Pluginedge

That being said, there is a couple of key features you absolutely want to have and several weak points you absolutely want to avoid.

Absolutely Needed

Email posting:

you don't want to force your user to signin in order to post a ticket. You want to let them answer or post a ticket right from their email inbox

Automatic backups:

you don't want to risk losing any client data, you want to rely on automatic backups and be able to restore them on the fly

Cloud hosting:

you want a solution that scales and won't crash or hang, the minute you have hundreds of clients posting lots of tickets and comments

Nice To Have

Easy signup:

you don't want to force your user to register a new account. Let them use their existing login with popular websites

Data export:

export your client data to a Google Spreadsheet; use your exported client data to build advanced reporting

Easy to integrate:

easily integrate with your information system, be it your CRM, Shopping Cart or accounting web applications

Better To Avoid

Monthly payment:

yes, in the short term, paying a monthly fee sounds cheaper. But in the long run, what happens to your data when you unsubscribe or for any reason fail to make a monthly payment?

Classic hosting:

choosing a classic hosting solution over a cloud-based one could come back to haunt you, when you have a large number of clients querying your application.

Per user pricing model:

you would rather pay a price and then proceed with managing your business, without thinking that the minute you would add more clients you would need to pay more.

To Be Avoided

Vendor lock:

what if you want to use another solution to provide support to your clients? Vendor lock will prevent you from doing so or will make such a move prohibitively expensive

Easy to hack server:

okay, managing customer tickets is not like managing sensitive user information, so you probably don't need to hire a security expert here. Still, you don't want your server to be hacked every other month. But, if you manage your own server, are you sure you closed all the doors?

Closed solution:

nobody wants to invest in a proprietary application, where adding a new feature will be time consuming and very expensive